Do you think ITIL will work for your client?

Do you think ITIL will work for a client like this?
>While on the client site you open a closet to find three shelves of Information Technology Service Management (ITSM) software sitting there in the original shrink wrap...
>The client has a major web site go down for over three days, costs the organization in excess of $4 million and there's no effort to problem solve a root cause...
>The client's promotional materials boast about the size and complexity of their data center (yet you know it's large only because it's not managed!)...
>The client refuses to make time to train their key personnel in basic ITIL process management...
>You overhear a technical support person state that he 'thinks' the upcoming release will require upgrading some boxes but no one can reach the person who has rights to those boxes...
>The afternoon of a major release one of the managers says he'll wait around, stay an hour later, "just in case someone calls in with a problem with the release...".
>The client claims they want "best practices" but service levels fluctuate quarterly, sometimes monthly, depending on which business unit has yelled the loudest to the CIO.

Answer next week...